One of the essential requirements of moving towards an ITIL based IT environment is to convert your IT systems (the hardware, software and people resources) from components to an integrated 'solution'.
We specialize in helping you convert your traditional database of assets into a useful and functional structured environment that helps you manage and control your IT systems in a meaningful and constructive manner.
This service delivers complete documentation including an administration guide, a user guide and a support database as well as information that enables you to put a cost to the services your IT delivers.
A solution may cross many traditional boundries. In IT these are generally to seperate IT by hardware, manufactuer or operating system which means commuications can be cross department, and thus, cross objectives and this makes an accurate cost appraisal difficult to obtain.
Using a process based view of the solution enables accurate costings to be factored into your budget.